12 Step Guide to the perfect dog

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Cancellations and Refunds

In order for us to provide you with the high quality services you need for your dog please see our terms and conditions below:

Training Classes

Cancellations less than 14 days before the class start date are non refundable/transferable, unless we can fill your place with another client.  Cancellations or non attendance part way through the course are non refundable/transferable in all circumstances. Cancellations over 14 days prior to the class start date are subject to a £5 administration fee.  Upon booking the course please make sure you are able to commit to the full duration of the course.

School & Other Services

If a session is cancelled with more than 48 hours notice we can move your booked day to another day that week. We can not refund any cancelled/non attended sessions or move them to another week. Late pick ups are subject to a charge. For weekly bookings please keep track of when your payments are due. We only accept bookings from clients who wish to use the service weekly.

Behaviour Assessments

Must be paid in advance of the appointment. Cancellations are non refundable.

121 Training Sessions

Are payable in advance in blocks of four sessions.

Cancellations/rearrangement of appointments are non-refundable/transferable once booked.